Frequently Asked Questions
Does BioSmart test for the virus that causes Covid-19?
Yes, testing for the SARS-CoV-2 virus that causes Covid-19 is performed in our state of the art laboratory using SAHPRA approved qPCR Covid Tests that detect two different SARS-CoV-2 genes: N1 and N2. There is also an internal control that detects the presence of human RNase P. A positive result means all three of these genes have been detected in the sample.
Why saliva and not throat or nasal swabs?
Saliva as a sample type has been proven to be more sensitive than other sample types, with the benefit of being non-invasive, and reliably self-administered. Self-collection of saliva decreases the risk of infection of healthcare workers
Why should we get tested?
In order to prevent the spread of the virus mass testing is critical. Many people, especially children, can spread the virus without knowing they are infected. Unfortunately the virus can be deadly for some people including the elderly, and those with diabetes or cardio vascular disease are ecpecially at risk.
Why should we test every week?
When combined with regular hand washing, mask-wearing and social distancing, regular repeat testing can quickly identify those with the virus, preventing
How to collect a sample correctly?
How to the samples reach the lab?
Samples must be packaged in the biohazard pouches as instructed.
What if I need advice regarding my results?
Our policy regarding the protection of your personal information?
We are fully compliant with the Protection of Personal Information Act (or POPI Act) - which became a legal requirement in June 2020. For more information, please contact us.
What if I have a complaint?
If you have a compliant, please contact us and we will do our best to resolve the issue.
Sample acceptance or rejection?
Samples will be rejected if full payment for the test has not been recieved. On payment, you will recieve a test TOKEN. It is critical that you include the TOKEN number and your details in the return biohazard pouch with your sample(s).
What factors can influence the PCR test result?
The PCR test is run on saliva (NOT sputum). The difference between the two is big - sputum being thick and lumpy and is coughed up from your lungs.
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